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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Welcome, Ian!

We would just like to say a huge welcome and hello to Ian Massey who has joined Craig Healthcare as Group Finance Director.

Ian is hugely experienced in banking and finance, recently spending 10 years at Santander. He’s been brought on board to help deliver our very exciting ambition of the acquisition or build of a new care home in the next 12 to 18 months.

Lucy Craig, our managing director, said: “It’s a very exciting time for Craig Healthcare, creating a bigger opportunity to achieve more.

“Ian shares a similar ethos to me – care comes first; the rest follows. I can’t wait for the new journey that lies ahead.”

Ian has worked for high profile organisations including Alliance & Leicester, Yorkshire Bank and NatWest Bank. He leaves Santander after a decade, where he established a large portfolio of clients who, in the last five years, were specifically healthcare focused.

Ian added: “Craig Healthcare has a very strong vision and bespoke social purpose and I am excited to join the organisation. Great care is the priority and running a business will always come second to that.

“In order to improve, you have to change and that’s exactly what we’re going to do now that I’m on board so that we’re in a position to acquire or build a new care home by 2021.”

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."