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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Safeguarding is an absolutely fundamental aspect of care. We take every precaution we can to ensure all employees – whether that’s a cleaner or a manager – are fully vetted and approved to work in the care sector.

The appropriate care and safety of our residents is our upmost priority. This is why our recruitment process is stringent and we go the extra mile when it comes to hiring staff. For example, we request extra references from past employers and training establishments. We also ensure each and every prospective employee are fully Disclosure and Barring Service (DBS) checked. This was previously called the Criminal Records Bureau (CRB) check.

Our safeguarding processes do not stop at the point of recruitment – they’re continued with regular training sessions once staff are on board. Care Consultant, Linda Gallon, is fully accredited by Northumberland County Council and North Tyneside Council to deliver training sessions to all staff. These sessions are focused on the importance of quality care and correct safeguarding procedures.

Craig Healthcare abides by the Care Quality Commission’s (CQC) care standards as well as local authority care standards. For more information about our range of safeguarding policies and procedures please contact Loraine Brunton on 01670 591 930

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."