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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549

Our Commitment

Craig Healthcare Cramlington House Care Home 1940s entertainment

Up to 1.1 million people will have dementia in England by 2030 – more than double the current figure. Dementia is now one of the top five underlying causes of death and one in three people who die after the age of 65 have dementia.

Caring for those living with it as well as those around that person including family, friends and colleagues is vital. It is a very emotional journey that can be highly unsettling and distressing for all involved.

Our commitment therefore is to all those involved in dealing with and caring for the person living with dementia.

Our priority is the individual and our work with them will not stop as we look to give them the best quality of life we can with the love, respect, dignity and compassion that they deserve, whatever their status, background or life situation.

We do not judge, we do not criticise, we simply care.

Craig Healthcare West Farm Care Home armchair aerobics

Moving in

Across both our homes, how residents settle into their new home is absolutely vital in terms of their long-term stay. We encourage people to bring personal items that mean a great deal to them such as favourite ornaments, pictures and small items of furniture if they wish, to help make the transition to their new home easier and feel even more personal.


Visits from family and friends not only play a large part to the ongoing happiness of our residents but they also add to the family ethos which is at the heart of Craig Healthcare. We don’t believe in visiting hours and set times. We encourage family and friends to come in at any time for a catch up as they would if their loved one were still living at their previous home. Pets are part of the family too so we also welcome visits from pets. We often have cats and dogs with their handlers from the local cat and dog shelter pop in to see our residents!

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."