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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Support for residents’ family and friends


support poster

Often, we worry about the family member or friend who has moved into a care home, not those who remain in their familiar environment. However, once a resident joins us and becomes settled in, we sometimes find that close relatives and friends outside of the home are struggling to adjust to the absence of their husband, sister or mother in their everyday lives.

We feel this is more of a common occurrence than most people would think which is why we’ve decided to create a Friends of Cramlington House Support Group for those who feel they’re struggling to adapt to life now their close companion is living with us.

The group invites people to join us once a week for a cuppa and a friendly chat, with the aim of helping to establish new friendships and companionship outside of Cramlington House. We hope it’ll provide a good opportunity for resident’s family and friends to meet new people and we look forward to welcoming new faces each week!

The first meeting is on Wednesday 20th June, please contact Emma Jones for more info on 01670 591 930 or

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."