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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Smurf wins a national award!

We’ve told you lots about Smurf the blind Shetland pony who often visits our residents, bringing smiles and happiness to them.

Following his recent appearance on none other than the BBC News, he’s now won a national award! Smurf was crowned Horse and Hound Pony of the Year 2019 at last night’s award ceremony and we couldn’t be happier!

Margaret Hayes, a resident at Cramlington House, said: “Smurf is such an important part of our lives; we look forward to seeing him so much. He makes us smile and feel so content; he really is the giver of love. It’s amazing to hear that he’s won a national award, I’ll be sure to congratulate him when Lisa (Smurf’s owner) next brings him in.”

Well done Smurf! We wonder what 2020 has in store for him?!

To watch Smurf win his award, please visit the Mini Pony Hire Facebook page

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."