The Holywell Hero awards for September goes to Lisa Brown and Debbie Stewart.
Every month, our Hero awards shine a light on the team members who have gone that extra mile in the last month or done something extra special in their day-to-day role.
This month, Lisa was nominated for being an excellent line manager, going above and beyond and caring about doing a good job. Debbie was also given an award for her exceptional level of care towards residents and the way she interacts with them, ensuring their needs are met as much as possible.
Julie McMurrough, our manager at Holywell House, said: “Congratulations to both Lisa and Debbie for winning the Holywell Hero award in September. They thoroughly deserve to win and are very dedicated, passionate and talented members of the Craig Healthcare team. Well done!”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."