The love and support from our local communities has been unbelievable. Just look at all these wonderful and kind cards received by residents at West Farm!
Local school children wanted to put pencil to paper and share their kind words to help keep spirits up while our country in is lockdown.
Zahra Karmi, our deputy manager at West Farm, said: “It’s going to be a tough few months not being able to let our residents socialise and interact as they usually do but we are determined to do everything we can to ensure we keep them physically healthy and mentally well too.”
These lovely cards and words have touched our hearts and it was wonderful to see the reaction on residents’ faces when we read the cards and letters aloud. Thank you so much, it really means the world to us!”
Meanwhile at Cramlington House, residents have been creating signs to remind people about the importance of staying safe and that, if we all stay at home, there will be light at the end of this tunnel.
Janice Wilkinson, our manager at Cramlington House, said: “It was a great activity to get residents involved in – painting and writing letters – that now decorate the windows of our home to remind the local community, our families and our friends that we must stay safe during these difficult times.”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."