Residents are so incredibly grateful and humbled to receive all the kindness and love they’re feeling each and every day, that they wanted to give something back.
During a time where they’re shut off from their visiting family and friends, their much-loved social activities and days out, our staff have been doing everything in their power to protect their physical and mental wellbeing.
From the wonders of technology ensuring they stay in daily contact with their loved ones, to ingenious ideas such as our car park concert and group FaceTime sessions with our Bassington Avenue neighbours at Cramlington House, we are making sure our residents remain as physically and mentally healthy as possible.
Janice Wilkinson, our manager at Cramlington House, said: “Although they are missing their families, residents realise things could be worse which is why they wanted to give a little back and help those in extremely vulnerable positions right now.
“My brother works at Wansbeck General Hospital and after a chat following his most recent shift, we had the idea of getting residents, as well staff, knitting to create woollen red hearts to send to the palliative care ward at a time where families can’t be together, even with their precious loved ones at the very end of their life which is truly heart-breaking.”
One knitted heart goes to the patient and the other for the family they cannot be at this sad time.
The hearts are being collected by Janice’s brother Julian on Wednesday so residents have had a busy Easter weekend ensuring all the hearts are completed. As I am sure you agree, they look absolutely fab!
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."