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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Random Acts of Kindness Day 2019

Yesterday marked Random Acts of Kindness Day – a day where the kindness of people who go above and beyond are celebrated. In honour of the day, we wanted to tell you how our amazing team go that extra mile to ensure residents are happy and smile every day!

Of course, as a carer and a Craig Healthcare employee, being kind to all goes without saying but there are lots of examples where our staff have really shown just how wonderfully caring they all are and how much of a close and loving bond they have with residents and their loved ones.

Recently, staff who work within Unit B at Cramlington House delivered a hot roast dinner to a resident’s wife’s front door! The resident’s wife always visits her husband every Sunday to enjoy his company over a lovely lunch. However, on this particular Sunday she was too poorly to visit so some of the team decided to surprise her and turned up on her door step with her weekly roast ready and waiting!

West Farm staff have also gone that little bit further to show how passionate they are about the residents they care for. Twin carers Yvonne and Joanne recently took two residents to see their children perform in a dance show that they were desperate to attend. It was so much fun and West Farm is now looking to make such an outing a regular trip involving more residents that would enjoy watching the shows.

At Craig Healthcare, we’re constantly focused on delivering highly personalised care 24/7. Each resident’s care plan is unique to them, to ensure their care needs are met. Staff at Cramlington House recently showed the ethos of the care we provide by organising a 3am birthday party for a resident who is often awake throughout the night. Our nightshift care team decorated a room, bought her a birthday cake and also delivered her a McDonald’s meal, which is her favourite treat! She had a lovely time and really enjoyed celebrating her birthday in a way that means the most to her.

Our MD, Lucy Craig said: “These are just a few examples of where our staff have exceeded the role and responsibilities of their job. Whether it’s shopping for residents in their free time, or fundraising to raise money for resident activities, the residents are always their priority, day in day out and we cannot fault their passion and dedication to their care. I’m so very proud of you all!”

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."