We were all hugely affected by the Covid pandemic lockdown and it was a very challenging and heartbreaking time for all of our care homes. The fear of the virus coupled with residents not being able to see their loved ones for months on end was very traumatic. However, we’ll never forget how our local community rallied around us offering to chat with residents via video calls, bake cakes and scones or whatever we fancied and provide us with any support needed throughout a long two years.
West Farm decided that we wanted to do something to show how much their support was appreciated. That’s why we organised a local community litter pick, where staff and residents and their families got involved.
Our manager at West Farm, Zari Karimi, said: “It was a lovely sunny morning, and it was great to get everyone together and help clean up our local streets and surroundings. We picked up quite a lot of litter and staff, residents and their families worked really hard to collect as much as possible and do their bit to tidy up Longbenton. The best part of it all was seeing the smiles on the faces of those who lived nearby at the job we were doing. Some people also stopped to talk to us and thank us for litter picking and helping the local area look tidier. One of our residents was even handing some sweet treats out to local people who stopped to chat and say hello. Big thanks to everyone who got involved!”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."