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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Oh, how we’ve missed you!

We are SO HAPPY to let you know that relative visits have commenced, following the news that care homes can welcome back families of residents.

This really is a step in the right direction but we must abide by strict social distancing guidelines which means the visits won’t be as they normally would, full of hugs and kisses and unlimited time, however we have ensured they will bring you something more than the window visits and FaceTime calls we’ve all become accustomed to.

Lucy Craig, our Managing Director, said: “I really am over the moon to reach this stage. Although it’s not what visits were like pre COVID-19, they will allow residents and their loved ones to spend a good amount of time together face-to-face, something which we haven’t had for what seems like an eternity now. We really have worked hard to put in place a carefully considered visiting plan that prioritises the health and safety of our residents but also visitors. Things are moving in the right direction and I am so proud of how everyone – staff, residents and their families – has coped with these surreal times. I can’t wait to see you all!”

Below, we’ve outlined the strict procedure that West Farm Care Centre visitors must follow, at all times as we slowly return to normal.

It is really important that visitors do not come out of the designated room therefore a member of staff will be outside to ensure that if any help is required they are there to assist.

Visitor Responsibilities

Thank you so much for your cooperation; it will be so lovely to welcome you back into our home!







What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."