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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


October’s Holywell Heroes


Every month at Holywell we recognise and celebrate our wonderful team members who have gone that extra mile in their job.

This month the Holywell Hero awards goes to Susan Walton and Joanne Forsyth for their exceptional care to residents and the way they fulfill the duties of their role with love, care and attention. They are highly valued members of the team, and it’s great to see them recognised for this.

The manager’s award for October goes to Natalie Dawson for the amount of passion and dedication she puts into her role. She keeps the cogs turning at Holywell House and we would all be lost without her! Especially the residents who love her dearly. She’s an asset to our home and Craig Healthcare.

Julie McMurrough, our manager at Holywell House, said: “Congratulations to our October Holywell Heroes, it’s massively deserved. Susan, Joanne and Natalie work incredibly hard and their devotion to their job and our residents really is second to none. Congratulations to you all!”

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."