Some of our residents enjoyed a lovely spa treat this week. We often have spa and pamper days which all residents are welcome to join and participate in but for this session we wanted to specially focus on those residents that don’t leave their room and socialize with others as much as other residents do.
Each resident has specific care needs and also very different preferences, so we always cater to their needs and ensure care is provided in a way that’ll benefit them the most.
Zahra Karimi, our deputy manager at West Farm, said: “This week, we offered personalised one to one pamper sessions to residents who have a more reserved nature and prefer their own company to lots of socialising in our communal areas.
“We really did go all out and provided a relaxing special spa treatment. Such activities hugely reduce any anxiety or stress that residents might be feeling especially as they’re not able to see their loved ones in person currently.
“It was so lovely to see how much residents enjoyed this very special pamper and relaxed thoroughly not just during it but for the remaining of the day too. It’s so nice to be able to spend considerable quality time with individual residents and see the benefits this has on them – we really do have one of the most rewarding jobs in the world.”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."