Providing residential and dementia care really is a privilege. Our team gets such reward from it and the passion they put into their roles is outstanding. The reflection of our work and love is also evident in the faces of our happy and settled residents.
As with everything though, there’s always a downside. For us, when we lose a resident, this has a big impact on everyone who was involved in their care, heavily or lightly, as well as the other residents within our close knit group.
Recently, Hannah Purvis (known as Anne), a resident at West Farm, passed away. She spent 12 wonderful months at our home and particularly loved the garden and being at one with nature, enjoying the birds singing and watching them eat and play. In memory of Hannah, her family have donated a bench to West Farm that sits in a prime location in our garden.
Her daughter Hilary said: “Our mam absolutely loved living at West Farm. She was well cared for, happy and content and we loved our visits as she always told us what she had been up to and what activities she had experienced. Mam especially loved the garden, listening to the birds in the trees and watching what they were getting up to on her bird feeder. As a family, we wanted to donate a garden bench to West Farm so other residents could enjoy the outdoor space at any time of the year”.
Her other daughter Alison continued: “It was also in loving memory of our mam and the wonderful care she received while there. Thank you to all of the staff who truly made her feel at home, we as a family are forever grateful.”
Trish Giles, Manager at West Farm, added: “Hannah was such a presence at West Farm, and she could always be found overlooking the garden, listening to the birds sing while watching the world go by. She is greatly missed and this lovely donation from her family is a fantastic way for residents and staff to remember Hannah and think about their happy memories with her. We would like to give a special thanks to her family, Andrew, Robin, Hilary and Alison, for the donation which we are very thankful for.”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."