This week, our operations administrator, Emma Jones, is out in force to nab staff and residents for a cuppa and catch up!
As part of our focus on everyone being unique and catering to the specific needs of the individual, we want to get to know all of our staff and our residents (who are keen to take part) and find out what they’re passionate about, their hobbies, what food they love (and hate!) and why they like working for Craig Healthcare or, if they’re a resident, why they like living at Cramlington House or West Farm.
The chat with Emma also provides a great opportunity to share memories, past and present, and discuss future wishes. For example, if you’re a member of staff, this could mean suggesting a new workplace initiative whether that be staff focused or resident focused. You can also discuss what you rate about working as part of our team, any challenges you’re currently facing, and how you see your own personal career development evolve.
For residents, chatting with Emma offers the chance to discuss what you love about your new home, what your favourite activity is and what meal or snack you enjoy the most. It also enables residents to let us know anything they’d like to do, whether that’s more of a specific activity they currently take part in or something entirely new that they’ve not done while in our care.
It’s always good to hear what their loves in life are as it helps us to create extra special moments for them, such as baking one of their favourite cakes, or getting them a little something that signifies what’s important to them and close to their heart. This applies to our amazing staff, too!
Emma cannot wait to catch up with you all, watch this space…
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."