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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Fighting the coronavirus

Alongside our staff are two businesses also working tirelessly to help us to minimise infection control as much as we can, 24 hours a day, 7 days a week.

Paul King at Revita ( ) is providing Cramlington House and West Farm Care Centre with a ULV Fog where every three weeks he treats every inch of both homes to ensure they are sanitised thoroughly with a long lasting treatment so that the virus can’t persist on surfaces and form a bond lasting 28 days.

Also, our cleaning staff are spraying and cleaning daily with a new cleaner that has been specifically created and tested to kill the virus that cause COVID-19. As well as Revita, we have enlisted the support of Clean Waste Services, which is ran by Matthew and Niall O’Donnell. The company’s high-tech bin cleaning equipment uses environmentally friendly antibacterial detergent kills all bacteria and germs that can live on rubbish bins for up to 72 hours, including the COVID-19 virus.

Talking about the extra cleaning and hygiene measures, our MD Lucy Craig said: “While we fully expect the virus to inevitably enter both homes, with the additional measures we feel we have strongly planned and prepared to inhibit the virus at every opportunity, and will continue to implement very possible measure to try and minimise the risk to residents whilst keeping their health and the health of their carers first and foremost in our minds.

“The pandemic really is a very difficult time for everyone, especially those who have vulnerable loved ones but we want to reassure you that we are doing everything we possibly can to keep residents safe, happy and healthy.”

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."