The passion we have for care goes above and beyond. Every single resident that moves into our homes is treated with the utmost respect, dignity and, most important of all, love. Even if a resident joins us nearer the end of their life, we ensure our palliative care is of the highest standard and resident-focused.
The family of the residents are so important too and we fully engage with them about their loved one no matter how small or insignificant what we tell them may seem. To them, it’s paramount and we understand and empathise with them and appreciate that they simply want their relative cared for and loved as much as their own family loves them.
Last year, Barrie Long moved into Holywell House Care Centre. He arrived needing palliative care and our staff did everything they could to make his final months as comfortable as possible. We looked after his family members as much as we could too. Following his passing, his daughter Mandy Pannu and wife, Sandra, sent staff the most beautiful cards with the most thoughtful words in them.
Julie McMurrough, our manager at Holywell House, said: “When we receive such kind words as we did from Mandy and Sandra, it means the absolute world to us. It shows that we really are making a difference not just to our residents’ lives but to the lives of their family members too. It also demonstrates how much we genuinely and truly care for and love our residents no matter how long they live with us.
“We don’t judge, we don’t expect and we don’t criticise. We simply devote our time and skills to looking after our residents the best we can, ensuring their needs are met every single day, whether that’s their physical, emotional or social needs. We’re here to make their lives better, make them feel true happiness and contentment and make them smile, always. Thank you to Sandra and Mandy, you’re kind and thoughtful words means so much.”
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."