A Hedgehog, a Wagging Tail and Lots of Smiles

There was plenty of excitement at Holywell House Care Centre recently as residents welcomed two very special visitors – Herbert the Hedgehog and everyone’s favourite four-legged friend, Wag Dog Ted.

From the moment they arrived, the pair captured hearts across the home. Residents were delighted to spend time gently stroking Herbert’s prickly coat and enjoying cuddles and companionship with Ted, whose calm and affectionate nature brought smiles wherever he went.

As residents learned more about Herbert and Ted, many were reminded of cherished pets they had owned throughout their lives. Stories of faithful dogs, mischievous cats, family rabbits and other much-loved companions soon flowed, with memories shared between residents, relatives and staff.

Animal-assisted experiences are recognised for the positive impact they can have on emotional wellbeing. Spending time with animals can help reduce anxiety, encourage communication, stimulate memories and promote relaxation, particularly for people living with dementia. Even residents who are usually quieter found themselves smiling, chatting and reaching out to interact with the special guests.

The visit also offered valuable sensory experiences, from feeling Ted’s soft fur to carefully observing Herbert’s unique movements and behaviour. These gentle interactions encouraged curiosity and engagement while providing moments of comfort and reassurance.

Staff were equally delighted to see the positive effect the visit had throughout the home. Watching residents laugh together, exchange stories and enjoy such simple but meaningful moments perfectly reflected Holywell’s commitment to creating enriching experiences that support both physical and emotional wellbeing.

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What people are saying

"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."