Celebrating Our Holywell Heroes

June was a month of heartfelt appreciation and well-deserved recognition at Holywell House Care Centre, as we proudly celebrated our dedicated team with our Holywell Heroes awards.

These special accolades were created to honour the compassion, commitment, and everyday excellence shown by our staff who go above and beyond to make Holywell House a true home.

Among this year’s shining stars were Christine Dickinson, Debbie Stewart, Mel Wallace, Mary Duggan, Richard Bolton, and Jeanette Blacklock. Each of them was recognised for the exceptional care and love they show to our residents every single day. Whether it’s a comforting word, a helping hand, or simply a warm smile, their contributions make a world of difference.

A particularly special moment came when Lucy Downes received the Outstanding New Carer award. Since joining the team, Lucy has shown remarkable dedication, empathy, and a natural talent for caregiving. Her journey has been guided by the steady support of her mentor, Lucy Riach, who was also honoured with a Certificate of Achievement for her role in nurturing new talent and fostering a culture of excellence.

“These awards are our way of saying thank you,” said Home Manager Julie McMurrough.

“Our staff are the heart of Holywell House, and their kindness and commitment deserve to be celebrated.”

The Holywell Heroes awards are more than just certificates. They’re a reflection of the deep appreciation we have for our team and the incredible work they do. Congratulations to all our winners and thank you for making Holywell House a place filled with warmth, dignity, and care.

Here’s to our heroes – today and every day.

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What people are saying

"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."