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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
Holywell House Care Centre 0191 270 4549


Holywell House Heroes


Here at Holywell House, we’ve introduced a monthly ‘hero’ initiative where, each month, all employees nominate a member of the team who they believe has gone above and beyond in their job and duty of care for our wonderful residents.

Two employees each month are awarded with the ‘Holywell Hero’ title and, in July, the award went to Emily Lawson and Laura Geddes. Both Emily and Laura have recently joined the elderly care sector and they have taken to their roles so incredibly well.

Julie McMurrough, our manager at Holywell House, said: “The care Emily and Laura have demonstrated has been exceptional. Their compassion, empathy and energy for our residents has shone through every single day. They have certainly hit the ground running in their new roles and they should feel proud for being nominated given the dedication, passion and resilience we see from them day in, day out.” Well done Emily and Laura, you both thoroughly deserve it!”

Both Emily and Laura received a certificate and a token voucher for their hard work, motivation and inspiration that they bring to Holywell House each day.

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."