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Cramlington House 01670 591 930
West Farm Care Centre 0191 218 9626
info@craighealthcare.co.uk

Covid-19 update, March 16th 2020

In light of the latest Government announcement we will be closing our Homes to visitors with immediate effect.

Our usual systems for closure as a result of an outbreak will apply.

Government have been clear that we need to take immediate measures to shield the vulnerable and this is anticipated to continue over the next 12 weeks.

We will keep in touch via our website with general updates. Please be reassured we will be in constant contact with you about your relatives if there is any change to their health and well-being. We are on hand at all times to take your calls and we will continue to care for your relatives as our absolute priority over the coming weeks.

If we feel your relative needs you to be on hand to support them at any time we will ask you to come into the Home to spend time with them. Whilst this is a closure to visitors our residents will remain our priority and we will continue to have their best interests at the heart of everything we do.

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."