As Managing Director of Craig Healthcare, Lucy has over 25 years’ experience of care and delivering exceptional care services to the community. Lucy also runs a local children’s nursery - Kinder Castle - in Tynemouth. On the rare occasion when Lucy is not working, she loves nothing more than to devote her time and attention to her son Max.
In her role as a Consultant to Craig Healthcare, Linda works closely with Lucy and Loraine in delivering the consistent high quality of care provided at both care homes. When she is not at work, Linda is usually spending time with her family or exploring the world which is her passion outside of care!
Loraine is the General Manager and is responsible for the day-to-day operation of both Cramlington House and West Farm. As well as delivering the business plan, Loraine ensures the staff and residents are all well looked after at both homes. Loraine also deals with any questions, issues or concerns raised and works closely with residents’ families and friends to answer any queries they may have. When she is not at work she is usually off riding her motorbike(!) and spending time with her son, Thomas.
Emma supports the Craig Healthcare senior management team across both homes, assisting across all operational, financial and marketing activities, helping them to meet key management objectives. In her spare time, Emma loves spending time with her dogs and horses, as well as studying for a degree in events management (as if she wasn’t busy enough!).
As Manager, Janice supports the deputy manager and unit managers to ensure they can fulfill their roles with the required support and least possible resistance. When Janice is not at work she can be found at St. James Park supporting her beloved Newcastle United football club. Janice is a huge fan of football and people are very impressed with her footballing knowledge!
As Deputy Manager, Sophy supports Janice in the day to day running of Cramlington House, ensuring that residents are happy and healthy and involved in activities which stimulate them and help them to lead as full a life as possible based on their specific care needs. Outside of work, Sophy loves walking along the coast and camping, and generally being outdoors whenever she can! She has a terrier dog called Harri and spends a lot of time with him, going for walks and visiting new places.
As the Office Manager at Cramlington House, Ann helps to run the administrative requirements of the home, providing support to the Senior Management team. Her duties include greeting visitors to the home, answering the telephone, taking messages appropriately and managing the post too. Outside of work, Ann loves nothing more than quality family time with her seven grandchildren, taking them to new places and going out for long walks, whatever the weather!
As Wellbeing Champion at Cramlington House, Kim’s main role is to provide a detailed activities programme that meets the specific needs of each resident as an individual. Her focus is to ensure the activities programme is delivered well and runs smoothly day in, day out. When she’s not at work, she loves spending time with her family and escaping from it all with hot tub holidays for an ultimate relaxation experience!
Angela is the Wellbeing Assistant at Cramlington House and her main role is to support Kim in preparing and delivering the residents' activity programme. When she is not at work, Angela enjoys spending time with her young grandchildren, knitting jumpers (she's a dab hand!) and shopping.
Michael is the Head Chef at Cramlington House and he is renowned for providing a variety of homemade delicious food to residents. When he’s not at work, Michael likes reading and exploring the world with frequent trips abroad.
As Registered Manager, Trish oversees the day to day running of West Farm, ensuring residents and staff are healthy and happy at all times. Outside of work, Trish is a huge Newcastle United fan and loves spending time with her family in the garden and also taking her dog Diesel, who is an American Akita, on very long walks!
As deputy manager, Zahra supports Trish and the unit managers to ensure they can fulfil their roles with the required support and least possible resistance. Zahra has a long history of working with people with dementia and has an admirable passion for her work. Arriving from Iran 17 years ago, she focused on home care before moving to the care home sector. In her spare time, Zahra loves spending time with her family and socialising with her friends.
In her role as administrator, Gillian sits in the front main reception room at West Farm and is the first person you meet as you walk through the doors. Gillian knows the home like the back of her hand so she can tell you where you need to be or help with locating a resident or staff member. When not at work, Gillian enjoys watching her son play football, which is something she absolutely loves and she can’t imagine her weekends without it. Gillian also loves to spend time with her family.
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."