As Managing Director of Craig Healthcare, Lucy has over 25 years’ experience of care and delivering exceptional care services to the community. Lucy also runs a local children’s nursery - Kinder Castle - in Tynemouth. On the rare occasion when Lucy is not working, she loves nothing more than to devote her time and attention to her son Max.
A prominent figure in the North East banking and financial sector, Ian is Group Finance Director with over 35 years’ experience. In his role, Ian’s job is to ensure Craig Healthcare maintains its financial strength and stability; managing all aspects of financial activity and operations. As the business has grown, it’s required a need for someone like Ian to continue to drive expansion but not at the expense of delivering high quality, bespoke care. Ian shares the ethos of Craig Healthcare and its leadership - care comes first; the rest follows. When not number crunching, Ian devotes himself to his family.
As Wellbeing Champion at Cramlington House, Kim’s main role is to provide a detailed activities programme that meets the specific needs of each resident as an individual. Her focus is to ensure the activities programme is delivered well and runs smoothly day in, day out. When she’s not at work, she loves spending time with her family and escaping from it all with hot tub holidays for an ultimate relaxation experience!
Angela is the Wellbeing Assistant at Cramlington House and her main role is to support Kim in preparing and delivering the residents' activity programme. When she is not at work, Angela enjoys spending time with her young grandchildren, knitting jumpers (she's a dab hand!) and shopping.
Michael is the Head Chef at Cramlington House and he is renowned for providing a variety of homemade delicious food to residents. When he’s not at work, Michael likes reading and exploring the world with frequent trips abroad.
As deputy manager, Zahra supports Trish and the unit managers to ensure they can fulfil their roles with the required support and least possible resistance. Zahra has a long history of working with people with dementia and has an admirable passion for her work. Arriving from Iran 17 years ago, she focused on home care before moving to the care home sector. In her spare time, Zahra loves spending time with her family and socialising with her friends.
In her role as administrator, Gillian sits in the front main reception room at West Farm and is the first person you meet as you walk through the doors. Gillian knows the home like the back of her hand so she can tell you where you need to be or help with locating a resident or staff member. When not at work, Gillian enjoys watching her son play football, which is something she absolutely loves and she can’t imagine her weekends without it. Gillian also loves to spend time with her family.
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."