Feedback like this is what makes our job so worthwhile and makes us realise it really is one of the best jobs in the world!
“The staff at this care home are superb. My mother is very happy to be a resident there. She enjoys the food and is very pleased with her room. All members of staff treat all the residents as if they were their own family. Many activities to entertain and keep minds active. Staff and management keep me informed of mother’s progress, health and wellbeing, and if there are any concerns. These lovely people put the ‘care’ into care home. Can’t praise too highly. “
The relative of this resident really does encapsulate what we’re all about; we really work hard and are so passionate about putting the ‘care’ into our care homes. Every single programme, activity and approach taken is specific and personalised to each resident and based on what care needs they have and how best to meet those needs.
These reviews not only tell us how we’re doing on a regular and consistent basis, but they also provide genuine opinion on the care of residents from those who know them best – family and friends. They’re so important not just to us but for residents and their families too.
We would really appreciate it if you have a family member or friend living at Cramlington House or West Farm Care Centre and can write a review; your thoughts are invaluable.
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."