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Our next residents and relatives meeting

 

We’re delighted to announce that our first Cramlington House residents and relatives meeting of 2020 is taking place on Thursday 28th January from 3pm.

The meetings are a key highlight in our monthly calendar and it would be so good to see everyone at the beginning of a brand new decade!

The meeting gives residents, and their families, an opportunity to discuss how they’re feeling, feedback on the elements of Cramlington House and the care we provide that they enjoy and also any ideas or issues they might like to discuss in detail. For example, this could be a suggestion for a new activity or specific outing that residents participate in throughout the year.

Janice Wilkinson, our manager at Cramlington House, said: “A relative or friend’s feedback on the care that a resident receives is highly valuable as is of course the thoughts and opinions of the resident.

“Family members and close friends can give us extremely helpful information and even advice that will help us to provide an even better level of care that we are currently doing.

“The staff do an amazing job and that’s reflected in the happiness of residents but we can’t rest on our laurels; no matter how good the care provision is there’s always room for improvement. That could be something like a very small change in a particular process that in fact makes a big difference to a resident’s life and time with us at Cramlington House.

“It’s also a good chance to catch up with everyone; their plans for the new year and what we have in store to ensure are residents are as happy and healthy as possible.”

It would be great to see you all; hot beverages and some snacks will be provided. For more information, please contact Janice on 01670 591 930.

What people are saying

  • "I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."

  • "Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."

  • "From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "

  • "This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "

  • "All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."