We don’t have a corporate mission, we simply have a shared purpose and that’s to serve those living at our homes as best we can, with the best care we can, always.
There is no hierarchy or rigid management structure because we’re all involved. Whether it’s the managing director or the part-time cleaner, we each get to know every resident and build a relationship with them as we believe that is what provides a strong foundation for the right type of care.
Because our care starts with the individual. Their needs and wants come first and this dictates the care they receive. We pride ourselves on helping to improve the lives of our residents by working with them and their families to create a bespoke care plan.
We don’t have huge care homes that can house hundreds of residents as we want to ensure the high quality, personalised care received is always the same, 24 hours a day, 365 days a year.
We understand that our residents have different needs and preferences in the way they choose to live and provide the facilities to accommodate every taste and requirement.
You can find out more about both our care homes, all of our facilities and get a good feel on our approach to care on the following pages.
Feel free to drop in for a cuppa and an informal chat with one of our friendly team at any time. Just contact 01670 591930 for Cramlington House and 0191 2189626 for West Farm Care Centre.
"I am very pleased with how my mother has settled in and generally how supportive and caring the staff are. This has given us peace of mind knowing that she is safe & well looked after. Thank you."
"Our mum has been a resident at Cramlington House for over a year and we have nothing but praise for the friendly, approachable staff and management. We always feel like part of an extended family and when we visit nothing is too much bother. We are completely happy with the standard of care, support and understanding we all receive as a family."
"From the first day, I knew it was the place for my mum. Clean, friendly staff, lovely environment! My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House. It is home from home and we can visit anytime. I can't say enough of how great Cramlington House is. "
"This is an absolutely superb care facility. The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after. The entire care team are brilliant. "
"All the staff at West Farm have provided such wonderful care, compassion and support to my auntie. We both feel incredibly lucky to have found West Farm, it’s been the perfect home for my auntie. I can honestly say, hand on heart, every aspect of the care provided by each member of staff at West Farm has been outstanding."